At Kings Lynn Town Guides, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, that we will not sell it and how we keep it secure.

Any questions regarding this Policy and our privacy practices should be sent using our contact page.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us, receive a newsletter, make a donation or a booking.

What type of information is collected from you?

The personal information we collect might include your name, address details, email address, telephone number. If you make a payment online your financial information is not held by us. Instead, it is collected by our third-party payment processor, who have secure online capture and processing of financial payment transactions.

How is your information used?

We may use your information to:

·       process a payment or donation that you have made;

·       confirm booking arrangements;

·       request feedback on your walk;

·       send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or in any event no longer than is necessary for the purposes for which the personal data are processed.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure online payment portal, your payment will be processed by a third-party payment processor using industry-standard security. If you have any questions regarding secure transactions, please contact us.

How you can access and update your information?

The accuracy of your information is important to us. If you change email address or other personal details, or any of the other information we hold is inaccurate or out of date, please contact us

You have the right to ask for a copy of the information the King’s Lynn Town Guides holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

We keep this Policy under regular review.